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Dear Westfield,
For the sake of discussion, call me "Franchise". For the sake of demographics, I'm in my 30's, and fairly well traveled. I consider myself a fan of technology and everything it grants a person, and I am not afraid to try new things. That said, I don't like when good things change. In those cases I am a strong resistor until I see that what has happened ends up better than what came before. It is this that I want to speak to you about, and I hope this letter finds its way into the right hands of those who can make a difference.
